Orders are processed within 24 hours. Once shipped, delivery usually takes 1–3 business days.

If you haven’t received a shipping confirmation after 24 hours, please contact us at lumyrastore1@gmail.com.

Once your order ships, you’ll receive an email with a tracking link.

If you can’t find it or the tracking hasn’t updated, email us at lumyrastore1@gmail.com and we’ll help you right away.

Occasionally, carriers may experience small delays. If your order hasn’t arrived after the estimated delivery window, please contact lumyrastore1@gmail.com so we can investigate and assist you.

Yes. We offer a 30-day money-back guarantee.

If you’re not satisfied with your purchase, contact lumyrastore1@gmail.com within 30 days of delivery and we’ll guide you through the return or refund process.

If your item arrives damaged or defective, please email lumyrastore1@gmail.com with your order number and a photo of the issue. We’ll take care of it as quickly as possible.

Simply place the mask over your eyes and relax for 10–20 minutes.

For a cooling effect, you may chill the mask in the refrigerator (not the freezer).

For best results, use daily or whenever you feel eye strain or tension.

Yes. The Lumyra Eye Mask is designed for daily use and is made with soft, skin-friendly materials for maximum comfort.

If you notice an address error, contact lumyrastore1@gmail.com as soon as possible.

We can update the address before shipment.